UMA Ultimate Brightening Face Oil
This triple-action brightening blend is rich in sandalwood and rose essential oils, which deliver rich hydration for a more luminous complexion, and is especially effective for those with dry skin. Orange and neroli essential oils, along with frankincense essential oil, diminish visible signs of fatigue and even out...
A little goes a long way, the experience of the oil In your freshly cleaned skin is amazing! The many aromas are dreamy and relaxing. Love this product.
This is a very nourishing oil and I use it in the morning with my vitamin c serum. A little goes a long way and I've noticed improvement in pigmentation I had on my cheeks after hormone therapy. I have sensitive skin and can't use retinol but this has been a wonderful addition to my skincare.
I purchased the face oil and the website return policy clearly states you can return it within 30 days. I used it 2 evenings and my skin had a horrible reaction. I requested a return and refund and they refused to refund my account. I have to dispute the charge with my credit card. Awful customer service!
We do apologize for your experience, but the policy is in place to protect our team from unwarranted exposure. We did offer you a full credit, which we understand you refused. We believe our shipping and returns policy is very generous, but we have had to work in exceptions for used products during this time to protect our team. We're truly sorry you were disappointed.
I purchased this oil in light of positive reviews and allegedly clean ingredients and manufacturing. However upon trying them out, I noticed breakouts (which I very seldom if ever experience) and that my skin where dry continued o experience dryness. Unfortunately upon contacting Uma, their customer service folks said that they cannot take the product back beyond the 30-day refund window, while at the same time encouraging me to gift it to a friend because they remain "good for 1.5 years." I found this recommendation troubling and reminded them that I would not want to gift a product to which I had adverse effects to a friend, thereby potentially harming the friend. Tough to understand how Uma can stand behind a product alleging it's effectiveness for 1.5 years yet not provide customers with a money back guarantee especially given the high price point of oils. Will not be repurchasing - very disappointing experience.
While we understand that our products will not agree with 100% of skin types (few products in the world will), there are points in your review around our returns policy, and general integrity, that we must address.
1. The FIRST time you contacted us in an attempt to return the purchase was NINE months after receiving the products, and clearly using them considerably over those nine months, as seen in the pictures you sent us. We like to believe that our shipping and returns policy - which allows for free shipping AND returns at no cost to you for a whole 30 days - is very generous. However, we don't believe it is entirely reasonable to expect us to accept returns nine months after a product is purchased and used (and considerably so).
2. While the shelf stability of our oils is indeed two years, and your oils will remain good for use by you - or a friend - for that period, we obviously cannot accept and resell your used product, as you suggested in your emails to us. As an example, if an individual purchases a Stella McCartney dress and wears it 30-50 times over a course of nine months, and then wishes to return it for a full refund - even though the dress will indeed last for several more wears and years to come - would it be appropriate for the brand to refund the money, and resell the dress? The giving on to a friend was merely a very well-meant suggestion - as one would pass on an item of clothing to a friend or relative - especially since UMA products are beloved and work well for so, so many (as evidenced by so many reviews and repurchases), so what may not have worked for you may work for another. Holding a well-intentioned and humane response from a team member as an aspersion on our company's character seems a little unfair.
3. We make several ways to try and test our products - which we realize are valuable - through sample kits and extensive complimentary sampling through hundreds of our retail partners like Neiman Marcus and Saks. As mentioned, we even accept returns - and pay for them - for a month after your purchase. We understand you purchased several face oils at once since you were able to avail of a one-time 35% discount on their retail price and we'd have happily accepted a return within the accepted window - but doing so nine months after is simply untenable.
4. Finally, and importantly, we pride ourselves on our values - which we live by, across the organization and its treatment of people, every day. We understand that you emailed the team several times with copies of your review prior to posting as an attempt to get them to make an exception, and essentially compromise entirely the integrity of the honesty and transparency of our review system, whereby we'd effectively be 'buying off' a negative review. If a product didn't work for you - it is understandable - and our customers and potential customers should know. That's the point of our review platform. However, even at peril of some financial loss, we reserve the right to not be blackmailed. It would be entirely unfair to our entire customer base that has respected our return policies, if we started to make exceptions to our return policies based on threats of bad reviews.
While your opinions on your experience with the product are entirely well taken - we do believe that your assessment of customer service experience merited an explanation so our customers understand both our policies and our values.
The UMA Team
The brightening oil smells incredible. It goes on so smooth and a small amount goes a long way. You can tell by the texture that this oil has only the best ingredients. After a few weeks of use my skin was more hydrated, visibly brighter and more even toned. Applying the brightening face oil is a treat to myself every morning.